Shipping Policy
Thank you for shopping with us. We aim to deliver your orders quickly and safely. Please read our shipping policy below.
Order Processing
All orders are processed after payment confirmation. Orders are usually prepared and dispatched within 2–4 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Delivery times may vary depending on the location:
- Karachi: 2–4 working days
- Major Other Cities in Pakistan: 3–7 working days
Delivery timelines may vary due to weather conditions, courier delays, or public holidays.
Shipping Locations
Currently, we deliver across Pakistan.
At this time, international orders may not be eligible for returns or exchanges, as mentioned in our Return & Exchange Policy.
Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before completing your order.
Any promotional free shipping offers will be clearly mentioned on the website during campaigns.
Partial Shipments
We ensure that no incomplete orders are dispatched intentionally. However, if any item in your order becomes out of stock, the available items may be shipped separately.
The items included in the shipment will be listed on the Airway Bill, which you can verify at the time of delivery.
Order Tracking
Once your order is shipped, you may receive tracking information through email, WhatsApp or SMS (if available). This allows you to track your parcel during delivery.
Delivery Issues
If you experience any issues with your delivery, such as:
- Missing items
- Damaged package
- Incorrect product
Please contact our Customer Support within five (5) days of delivery so we can review and resolve the issue.
Incorrect Address
Customers are responsible for providing the correct shipping address and contact details. We are not responsible for delivery delays or failed deliveries due to incorrect information provided during checkout.
Order Inquiries
Order-related inquiries will only be entertained within 15 working days after the order has been placed.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: info@zanosh.com.pk
Information We Collect
When you place an order or contact us through our website, we may collect the following information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed through secure payment providers)
- Order details and purchase history
This information is collected to process orders and provide customer support.Â
How We Use Your Information
The information we collect may be used for the following purposes:
- To process and deliver your orders
- To communicate with you regarding your order or inquiries
- To provide customer support
- To improve our website and services
- To send updates, promotions, or marketing communication (if applicable)
We only use your information for legitimate business purposes.
Protection of Your Information
We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Your personal data is stored securely and only accessible to authorized personnel who need it to perform their duties.
Payment Security
Payments made through credit/debit cards, JazzCash, EasyPaisa, Upaisa, Zindagi, IBFT, or other available payment methods are processed through secure third-party payment providers. We do not store or have direct access to your sensitive payment details.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
Your information may only be shared with trusted partners when necessary, such as:
- Courier or delivery services for order fulfillment
- Payment service providers for transaction processing
- Technical service providers for website operations
These parties are required to keep your information secure and confidential.Â
Cookies and Website Data
Our website may use cookies or similar technologies to improve your browsing experience, analyze website traffic, and understand customer preferences.
You may choose to disable cookies in your browser settings if you prefer.
Marketing Communication
We may occasionally send you promotional emails, product updates, or special offers. You can opt out of receiving marketing emails at any time by contacting us or using the unsubscribe option if available.
Customer Rights
You have the right to:
- Request access to your personal information
- Request corrections to your personal data
- Ask us to remove your information from our records (where legally applicable)
To make such requests, please contact us using the details below.
Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@zanosh.com.pk
Welcome to ZANOSH – your destination for timeless fashion and unforgettable style.
